frequently asked questions

What the FAQ?

Orders and Shipping

Free Shipping is sent Flat Rate (Standard) and takes 3-4 business days to arrive after fulfillment. Express shipping options may also be available to your address at checkout.

See our Fulfillment Estimates for the current estimated fulfillment times.

You can see real-time updates on the location of your shipment from your Order Status Page! View any Order Status Page by logging into your account, or simply click the "view your order" link in your confirmation email or SMS.

You will also receive a tracking number via email or SMS when your order ships.

Fulfillment refers to the process of preparing and delivering a customer’s order. It includes, but is not limited to:

• Producing or assembling the product.
• Packing the order in an envelope or box.
• Labeling the order for shipment.
• Shipping it using a major carrier, such as FedEx, UPS, or the U.S. Postal Service.
• Notifying the customer via email that their order is on its way.

Make a claim. In the unlikely event this happens, help us resolve it quickly by contacting us within 24 hours with photos of the damaged or wrong item(s) with your order number and any other details you may have.
Please read our Refund Policy for more details.

Glass Art

If any item in your order arrives damaged or defective, you have the opportunity to make a claim. Please read our Refund Policy for details.

In the event that you've damaged your Glass Art after purchase; there is no guarantee your glass will, or even can be repaired, but we will do our best to ensure your satisfaction. If you've had an accident and would like to know if your glass can be repaired, please contact us with detailed photos and a description of the problem.

Silica Trades will not repair any glass other than our own. If Dan did not make it, he will not repair it!

Unfortunately, not at this time. In order for Dan to pursue his artistic vision, he will no longer be taking custom glass orders.

Yes! Dan works alone - no shop mates or apprentices. The one exception of course, is collaborations with other artists.

Silica Trades only sells AMERICAN MADE borosilicate Glass Art. Check the Artist BIO for details.

Mostly Glass Alchemy and Northstar Glassworks. Available Glass Art will have the specific colors listed in the product description.

Always use a microfiber cloth to wipe off your glass art! If a microfiber is unavailable, we recommend using a soft clean spare t-shirt.

If your glass is really dirty or sweaty, wash with warm to hot water and Isopropyl Alcohol (Rubbing Alcohol); then dry with a microfiber cloth.

With sandblasted glass, you may see the sandblasted areas of your piece appear dull or faded after cleaning. Just apply a dab of any non-sticky, household oil (Coconut is recommended) and gently rub it on the sandblasted areas of the glass. Use a q-tip, if needed, to get in any crevices, then wipe dry with a microfiber cloth.

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